For existing customers who need help with an existing test order:
Phone: 650-239-7018
Fax: 650-231-6899
Email: support@artera.ai
Hours of Support: 9am – 5pm ET
For all other inquiries, please fill out the form below and someone from Artera will respond accordingly.
The ArteraAI Prostate Test is a Laboratory Developed TestTesting is performed by Artera, located at 6800 Southpoint Pkwy Suite 950, Jacksonville, Florida 32216. The ArteraAI Prostate Test was developed and its performance characteristics were determined by Artera. This Laboratory is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA ‘88) as qualified to perform high-complexity clinical laboratory testing. This test is used for clinical purposes and should not be regarded as investigational or for research. This test has not been cleared or approved by the U.S. Food and Drug Administration. that is now clinically available through a single CLIA-certified laboratory in Jacksonville, FL. CliniciansOrdering of the ArteraAI Prostate Test is limited to clinicians whose license and scope of practice allows them to order the test. who would like to order the ArteraAI Prostate Test can contact us at support@artera.ai. Soon after, a member of our Customer Success team will reach out to set up an account in the Artera Portal to enable order submission.
Artera is committed to making precision medicine tools affordable for all patients with cancer, regardless of income, and has a financial assistance policy in place to help. Please contact us to determine if your patient qualifies for financial assistance.
Currently, Artera cannot accept orders from New York. Artera is actively pursuing New York licensing and will provide future updates to its certification status.